Case Studies


Testing business continuity plans (BCP) for a leading InsurTech company

The challenge

EIP is a leading global Insurtech provider, and it takes the security of its data and that of its customers very seriously. As part of its focus on continuous improvement, it wanted to test existing business continuity plans and raise awareness within the company of the potential consequences of emerging threats like ransomware.

In May 2021 it sought our assistance to raise further awareness of the threats posed by ransomware, to ‘stress test’ current processes, and to identify any areas for development, all of which would be used to enhance their crisis management plans.

Our solution

Working closely with EIP’s Information Security Officer, Lee Williamson, we co-designed an immersive exercise to test the robustness of its business continuity plan in response to a credible threat.

It featured a mock ransomware scenario, with mixed media replicating the kind of internal and external communications likely to be shared. During the three-hour simulation, EIP’s team worked through how they would respond and, at each stage, took time to reflect upon their actions, the consequences of those actions and, importantly, what learnings could they take away.

“Bringing together a remote working international team and ensuring complete engagement isn’t easy in any organisation however the fact we did reflects the importance everyone puts on ensuring our data security and the exercise was incredibly valuable. The threat of a cyberattack is faced by every organisation, large and small and at EIP we take this threat very seriously.”

– Bernice Woolley, EIP’s Managing Director

The results

The exercise proved to be and extremely worthwhile investment. It gave the team assurances that they were doing everything they could to prevent, and if they had to, respond to a cyberattack, and also helped them identify where they needed to bring in new measures to address the new threats they faced.

Key learnings were captured, and an action plan put in place to enhance the existing business continuity programme which was further tested in an exercise delivered to them in April 2022. We will continue to work with EIP as part of their ongoing testing and prevention programmes.

To find out more about the EIP exercise or discuss how EIP’s InsurTech solutions can help your business, please don’t hesitate to contact them.

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