HMRC Counter Fraud Academy

Delivery of a digital learning solution for HMRC Counter Fraud Academy

The Challenge

We were engaged by the HMRC Counter Fraud Academy (CFA) to assist with a providing a dynamic digital learning solution to train their Criminal Investigators. The CFA develop and deliver training for Professionals working in various areas of the Fraud Investigation Service, these are complex roles and carry enormous responsibility.


How We Assisted

Cognitas met with HMRC and presented View360 Global as an innovative learning option. As with all our licence holders we provided training and ongoing support to their experienced facilitators to ensure they are able to effectively deploy the platform as part of their extensive training program and services to UK based investigators. We have been working with the delivery team to ensure that we continue to improve the product as various upgrades have been implemented.

What Was Achieved

The platform has been successfully used to deliver a programme of training to Officers. Immersive learning techniques are used to present students with a set of problems that are akin to those they might experience at work. The problems/issues that are presented to the students are tailored to specific work areas so that students can relate directly to the issues they personally face or may be faced with in the future. View360 Global provides a learning environment where decisions and actions have consequences, students can practice safely, develop skills, knowledge and confidence.